Refund policy

Last updated: October 19, 2026

Physical CDs

If you change your mind, you may return a CD within 14 days of delivery, provided it is unopened and still in its original shrink-wrap and packaging. You are responsible for return postage on change-of-mind returns. We may reduce your refund if the item has been opened, used or damaged.

If a CD arrives faulty, damaged or not as described, or you received the wrong item, please contact us as soon as possible. We will replace it or refund you, and we will cover the return postage.

Digital downloads

Downloads are delivered by email after payment. Because a download cannot be returned, we do not offer change-of-mind refunds once the files have been delivered.

If a file is corrupt, incomplete or does not match its description, contact us and we will provide a working copy or refund you.

Downloads are for your personal use only and may not be copied, shared or redistributed.

CD + Download orders

If you order a CD + Download, the CD part of your order follows the CD return terms above, and the download part follows the digital download terms above.

How to start a return

Contact us before returning an item. Tell us your order number and the reason for the return, and we will confirm the next steps and the return address.

Unless applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Exchanges

Contact us to ask about exchange options before returning your item.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

For digital downloads, your right to cancel ends once the download has begun, where you have agreed to this at the time of purchase.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

For digital downloads, your right to cancel ends once the download has begun, where you have agreed to this at the time of purchase.

To request a return or cancellation in the European Union or United Kingdom, follow the instructions above under “How to start a return”.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time after it was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report a faulty or damaged item, please contact us at christophergordon.net/contact